Mastering Konnect Insights
Mastering Konnect Insights
Course Prerequisite(s)
- Before you can join this course, please finish the Customer Experience Management - Foundation Course.
-
Foundation Course – Customer Experience Management
About Course
This course is focused on highlighting the practical functionalities of the Konnect Insights platform. In this course, you will be able to implement all your practical knowledge in the real world using Konnect Insights. Here you will learn how to analyze you social media and social listening data, along with how to undertake complex social listening and publishing processes.
Course Content
Module 1: Setting Up
-
Introduction
01:57 -
What are topics and boolean queries and how to set up?
11:45 -
How to add owned and competitors’ social media brand accounts
04:03 -
How to add email inbox
03:11 -
What is classification and why is it important for social listening and how to setup
09:17 -
How to setup auto assignments
06:22 -
Setting up TATs, SLAs and priorities for tickets
11:45 -
Setting up users and access roles
04:01 -
Setting up Draft responses
04:03 -
Setting up automations
07:20 -
Quiz Time!
Module 2: Managing Customer Queries
Module 3: Social Listening Analytics in Konnect Insights
Module 4: Social Media Account Analytics
Module 5: CXM Analytics
Module 6: Dashboards and BI Tools
Module 7: Extended Functionalities
Final Test
Student Ratings & Reviews
It was good
The course is really helpful. learned new things of tool.
good
Excellent course, thanks for sharing such a valuable capacitation opportunity, I'm glad to be part of this amazing team!
Enjoyed the course
nice
Great course
Highly recommend this course to anyone looking to improve their customer experience skills. The content is relevant and up-to-date!
The section on CRM was particularly helpful for me. I now have a much better understanding of how to effectively manage customer data.
The certificate of completion was a nice bonus! It adds credibility to my resume and showcases my commitment to ongoing learning.
I appreciated how this course covered a wide range of topics related to customer experience. It's comprehensive and well-structured.
I was impressed by the depth of information covered in this course. The section on ORM provided valuable strategies I can apply to my business immediately.
The section on marketing strategies was particularly enlightening. I feel much more confident in creating effective marketing campaigns now. I highly recommend it for anyone looking to boost their online presence.
Good
very good and very knowledgeable
great
It is amazing and i have learn a lot
Amazing good to learn.
Very engaging :)