4.82
(74 Ratings)

Foundation Course – Customer Experience Management

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About Course

This course is focused on making you understand all the basics of social listening and customer experience management. Here we will start with understanding what Social Listening and Online Reputation Management is and we will conclude this course by understanding metrics and tactics on how to measure your efforts.

What Will You Learn?

  • Embark on a transformative journey with Konnect Insights Academy, where you'll delve into comprehensive modules designed to elevate your understanding and proficiency in key areas of the digital space. Throughout the course, you'll gain invaluable insights into:
  • Customer Experience Management
  • The 4 Pillars of Omni-channel Customer Experience Management
  • How to measure your CXM efforts
  • Social listening in terms of Social CRM, ORM and CXM
  • All about Social Listening
  • Online Reputation Management and much more…

Course Content

Module 1: Customer Experience Management

  • Introduction
    01:55
  • What is CX?
    05:18
  • What is CXM?
    05:22
  • The importance of CXM in today’s business landscape
    05:38
  • Key differences between CRM and CXM
    03:19
  • The different channels through which customers interact with businesses
    03:40
  • What is omni-channel CXM ?
    04:09
  • The challenges associated with multi-channel CXM
    03:23
  • The benefits of adopting an omnichannel CX approach
    04:01
  • Best practices for implementing omnichannel CX
    04:00
  • Quiz Time!

Module 2: The 4 Pillars of Omni-channel CXM

Module 3: Measuring Impact of CXM

Module 4: Social Listening, Social CRM, ORM w.r.t CXM

Module 5: Social Listening

Module 6: Online Reputation Management

Final Test

Student Ratings & Reviews

4.8
Total 67 Ratings
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2 Ratings
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VK
2 months ago
It’s a detailed concept to enhance the knowledge in the areas of ORM, CXM and Social Listening. I’m Happy to deep dive in these skills with the practical example. Thanks Team for such an amazing courses and certification!
AK
2 months ago
the course has alot of knowledge and very useful
RS
2 months ago
Yes. the course was very helpful
MB
2 months ago
It was a great foundation to starting my customer experience management journey. Very informative!
SB
2 months ago
The course is Fantastic. Its helpful for the people who wanted to know about ORM, Listening, Brand management.
HB
2 months ago
Good with relevant content for foundation course
CJ
2 months ago
I really loved this course! Each topic was explained very well, and I now have a clear understanding of Customer Experience Management. Thank you so much for this course!
IF
2 months ago
Good
SP
2 months ago
Learned about CX
JV
2 months ago
excellent
VR
2 months ago
Good
YP
2 months ago
insightful !
KN
2 months ago
Insightful and good learning experience. Thanks KI
LT
2 months ago
It is exceptional
NM
2 months ago
A great course for anyone who is looking to enter the realm of CRM and CXM
LM
2 months ago
Great
SS
2 months ago
Some what better
MF
2 months ago
It was a very insightful course teaching you everything about Customer experience and from every point of view.
AK
2 months ago
Good Content for understanding the CXM process.
AS
2 months ago
it was a good match for me
DS
2 months ago
The course was well-structured, with clear explanations and engaging quizzes that helped me grasp the knowledge about Konnect Insights.

Overall, I found this course to be extremely beneficial for the employee working in Konnect Insights as well as for the people dealing with the customer for their personal business growth.
MR
2 months ago
very informative
HS
2 months ago
newly evolving concept of customer experience management
RK
3 months ago
The quality of the videos are outstanding and the attention to details on every term of CX is surreal.

Its simple and easy to understand.
LL
3 months ago
It is an amazing course, would recommend. Explains every bit of Customer Experience Management.
IG
3 months ago
I highly recommend this course to anyone looking to elevate their understanding of customer experience and drive tangible results for their organization.
CC
3 months ago
The course is great and very informative
SB
3 months ago
I truly love this course. I have learnt a lots of crucial things from this.
MK
3 months ago
nice platform
NJ
3 months ago
very insightful
SB
3 months ago
great
MK
3 months ago
Thank you for providing such an excellent course to develop expertise. My request to you to provide more course on using the apps,software,tools to do business lucratively.
CR
3 months ago
"It is a top quality course. Keep going, we need this type of course to improve our studies. Excellent. Thank you!!"
PM
3 months ago
Great insights!
EZ
3 months ago
It' was an amazing and interesting course , the lecturers are very good , having both the course in words and in writing...it makes it easier to understand
Really good
BA
3 months ago
Great course
AR
3 months ago
Very exciting. Thanks a lot
NG
3 months ago
great experience to grab the knowledge. was a insightful course
Great Course
EG
3 months ago
Thank you for sharing this
MR
3 months ago
Amazing
SQ
3 months ago
It's good
YC
3 months ago
I've already started implementing some of the strategies I learned in this course into my business, and I'm seeing positive results.
AL
3 months ago
The best part about this course is that it's free! But even beyond that, the quality of instruction is top-notch.
FK
3 months ago
As someone new to marketing, this course was a game-changer for me. I learned so much about effective marketing strategies and techniques.
AD
3 months ago
I've taken several online courses before, but this one stands out for its practicality and applicability to real-world situations.
DK
3 months ago
KIA has made it so easy for customers and non - customers to grasp all the concepts so well. I am very happy with this launch.
DK
3 months ago
This course exceeded my expectations! The modules on social listening and digital marketing were incredibly insightful. Highly recommend!"
SM
3 months ago
Good
HP
3 months ago
I've taken numerous online courses in the past, but this one truly exceeded my expectations. The module on reputation management (ORM) was particularly eye-opening, as it highlighted the importance of maintaining a positive online presence in today's digital age. I appreciated how the instructors provided practical tips and strategies for managing online reviews, responding to customer feedback, and mitigating reputation crises. The case studies and real-world examples provided valuable insights into how ORM can impact a company's bottom line. Plus, the fact that this course is free with a certificate upon completion is just the cherry on top. I would highly recommend it to anyone looking to enhance their online reputation and deliver exceptional customer experiences!
MC
3 months ago
it was great study about social listening
MB
3 months ago
Good
TS
3 months ago
Very insightful course
This is course is Wonderful to me. Thank you for your sharing knowledge. I love it! God bless you all.
It's a good match for me I've gained a useful and valuable experience and knowledge about handling a business.
DM
4 months ago
Amazing
KS
4 months ago
Easy and good knowledge
GS
4 months ago
Awesome i have learned so much from this.
Taking this course it will boost my knowledge and expertise in market world.
AR
4 months ago
Knowledgeable
VT
4 months ago
Awesome course..
EC
4 months ago
it is a very knowledgeable course that can enlightened us non businesses management graduates that adds knowledge to us. superb!!!
GP
4 months ago
It was great!
HS
4 months ago
Good learnings
NA
4 months ago
Konnect Insights Academy offers an exceptional learning experience. With expert faculty, industry-relevant curriculum, and a vibrant learning community, it's the perfect place to grow professionally. Highly recommend!
RA
5 months ago
Very informative, and it helped me gain a lot of insights into the domain of social listening and marketing. The course structure was very well-structured to understand every nuance related to CXM, Social CRM, etc. 👌