4.82
(74 Ratings)

Foundation Course – Customer Experience Management

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About Course

This course is focused on making you understand all the basics of social listening and customer experience management. Here we will start with understanding what Social Listening and Online Reputation Management is and we will conclude this course by understanding metrics and tactics on how to measure your efforts.

What Will You Learn?

  • Embark on a transformative journey with Konnect Insights Academy, where you'll delve into comprehensive modules designed to elevate your understanding and proficiency in key areas of the digital space. Throughout the course, you'll gain invaluable insights into:
  • Customer Experience Management
  • The 4 Pillars of Omni-channel Customer Experience Management
  • How to measure your CXM efforts
  • Social listening in terms of Social CRM, ORM and CXM
  • All about Social Listening
  • Online Reputation Management and much more…

Course Content

Module 1: Customer Experience Management

  • Introduction
    01:55
  • What is CX?
    05:18
  • What is CXM?
    05:22
  • The importance of CXM in today’s business landscape
    05:38
  • Key differences between CRM and CXM
    03:19
  • The different channels through which customers interact with businesses
    03:40
  • What is omni-channel CXM ?
    04:09
  • The challenges associated with multi-channel CXM
    03:23
  • The benefits of adopting an omnichannel CX approach
    04:01
  • Best practices for implementing omnichannel CX
    04:00
  • Quiz Time!

Module 2: The 4 Pillars of Omni-channel CXM

Module 3: Measuring Impact of CXM

Module 4: Social Listening, Social CRM, ORM w.r.t CXM

Module 5: Social Listening

Module 6: Online Reputation Management

Final Test

Student Ratings & Reviews

4.8
Total 67 Ratings
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63 Ratings
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9 Ratings
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2 Ratings
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VK
1 year ago
It’s a detailed concept to enhance the knowledge in the areas of ORM, CXM and Social Listening. I’m Happy to deep dive in these skills with the practical example. Thanks Team for such an amazing courses and certification!
AK
1 year ago
the course has alot of knowledge and very useful
RS
1 year ago
Yes. the course was very helpful
MB
1 year ago
It was a great foundation to starting my customer experience management journey. Very informative!
SB
1 year ago
The course is Fantastic. Its helpful for the people who wanted to know about ORM, Listening, Brand management.
HB
1 year ago
Good with relevant content for foundation course
CJ
1 year ago
I really loved this course! Each topic was explained very well, and I now have a clear understanding of Customer Experience Management. Thank you so much for this course!
IF
1 year ago
Good
SP
1 year ago
Learned about CX
JV
1 year ago
excellent
VR
1 year ago
Good
YP
1 year ago
insightful !
KN
1 year ago
Insightful and good learning experience. Thanks KI
LT
1 year ago
It is exceptional
NM
1 year ago
A great course for anyone who is looking to enter the realm of CRM and CXM
LM
2 years ago
Great
SS
2 years ago
Some what better
MF
2 years ago
It was a very insightful course teaching you everything about Customer experience and from every point of view.
AK
2 years ago
Good Content for understanding the CXM process.
AS
2 years ago
it was a good match for me
DS
2 years ago
The course was well-structured, with clear explanations and engaging quizzes that helped me grasp the knowledge about Konnect Insights.

Overall, I found this course to be extremely beneficial for the employee working in Konnect Insights as well as for the people dealing with the customer for their personal business growth.
MR
2 years ago
very informative
HS
2 years ago
newly evolving concept of customer experience management
RK
2 years ago
The quality of the videos are outstanding and the attention to details on every term of CX is surreal.

Its simple and easy to understand.
LL
2 years ago
It is an amazing course, would recommend. Explains every bit of Customer Experience Management.
IG
2 years ago
I highly recommend this course to anyone looking to elevate their understanding of customer experience and drive tangible results for their organization.
CC
2 years ago
The course is great and very informative
SB
2 years ago
I truly love this course. I have learnt a lots of crucial things from this.
MK
2 years ago
nice platform
NJ
2 years ago
very insightful
SB
2 years ago
great
Thank you for providing such an excellent course to develop expertise. My request to you to provide more course on using the apps,software,tools to do business lucratively.
CR
2 years ago
"It is a top quality course. Keep going, we need this type of course to improve our studies. Excellent. Thank you!!"
PM
2 years ago
Great insights!
EZ
2 years ago
It' was an amazing and interesting course , the lecturers are very good , having both the course in words and in writing...it makes it easier to understand
Really good
BA
2 years ago
Great course
AR
2 years ago
Very exciting. Thanks a lot
NG
2 years ago
great experience to grab the knowledge. was a insightful course
EG
2 years ago
Thank you for sharing this
MR
2 years ago
Amazing
SQ
2 years ago
It's good
YC
2 years ago
I've already started implementing some of the strategies I learned in this course into my business, and I'm seeing positive results.
AL
2 years ago
The best part about this course is that it's free! But even beyond that, the quality of instruction is top-notch.
FK
2 years ago
As someone new to marketing, this course was a game-changer for me. I learned so much about effective marketing strategies and techniques.
AD
2 years ago
I've taken several online courses before, but this one stands out for its practicality and applicability to real-world situations.
DK
2 years ago
KIA has made it so easy for customers and non - customers to grasp all the concepts so well. I am very happy with this launch.
DK
2 years ago
This course exceeded my expectations! The modules on social listening and digital marketing were incredibly insightful. Highly recommend!"
SM
2 years ago
Good
HP
2 years ago
I've taken numerous online courses in the past, but this one truly exceeded my expectations. The module on reputation management (ORM) was particularly eye-opening, as it highlighted the importance of maintaining a positive online presence in today's digital age. I appreciated how the instructors provided practical tips and strategies for managing online reviews, responding to customer feedback, and mitigating reputation crises. The case studies and real-world examples provided valuable insights into how ORM can impact a company's bottom line. Plus, the fact that this course is free with a certificate upon completion is just the cherry on top. I would highly recommend it to anyone looking to enhance their online reputation and deliver exceptional customer experiences!
MC
2 years ago
it was great study about social listening
MB
2 years ago
Good
TS
2 years ago
Very insightful course
This is course is Wonderful to me. Thank you for your sharing knowledge. I love it! God bless you all.
It's a good match for me I've gained a useful and valuable experience and knowledge about handling a business.
DM
2 years ago
Amazing
KS
2 years ago
Easy and good knowledge
GS
2 years ago
Awesome i have learned so much from this.
Taking this course it will boost my knowledge and expertise in market world.
AR
2 years ago
Knowledgeable
VT
2 years ago
Awesome course..
EC
2 years ago
it is a very knowledgeable course that can enlightened us non businesses management graduates that adds knowledge to us. superb!!!
GP
2 years ago
It was great!
HS
2 years ago
Good learnings
NA
2 years ago
Konnect Insights Academy offers an exceptional learning experience. With expert faculty, industry-relevant curriculum, and a vibrant learning community, it's the perfect place to grow professionally. Highly recommend!
RA
2 years ago
Very informative, and it helped me gain a lot of insights into the domain of social listening and marketing. The course structure was very well-structured to understand every nuance related to CXM, Social CRM, etc. 👌